James R. Evans

William M. Lindsay

James Robert Evans

This text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. It provides a managerially-oriented, integrated view as well as a blend of technical topics.

The Management and Control of Quality

Accompanying CD-ROM contains case studies, web links, a glossary, simulations for teaching concepts, and spreadsheet templates in Microsoft Excel formats.

The definitive market leader and authoritative educational reference, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e provides unmatched coverage and insightful comparisons that guide students through the intricacies of quality management. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. It offers unparalleled coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. Current examples from leading organizations throughout the world emphasize the practical aspects of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps students prepare to become Certified Quality Managers. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

William M. Lindsay

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