101 Activities for Delivering Knock Your Socks Off Service

Name: 101 Activities for Delivering Knock Your Socks Off Service
ISBN: 9780814414446

Ann Thomas, Jill Applegate, Performance Research Associates — 2009

From the bestselling Knock Your Socks Off Service series, this valuable tool book includes a plethora of fast and effective activities that teach customer service professionals how to provide world-class service.

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