Miscrosoft Crm 3 For Dummies

This new edition has approximately 40-50% new content, covering the new features and enhancements made in the latest version of Microsoft CRM. The key topics covered in this book are getting started, navigating the Microsoft CRM system, customizing the system, working with accounts and contacts, collecting leads and handling opportunities, entering sales forecasts, working with cases, using the knowledge base, managing business units, running reports, and more. Information presented in the straightforward but fun language that has defined the Dummies series for more than a dozen years.· Microsoft CRM Basics· Setting the Settings· Managing Sales· Making the Most of Marketing· Taking Care of Your Customers· The Part of Tens