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I Want You to Cheat!
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I Want You to Cheat! The Unreasonable Guide to Service and Quality in Organisation

John Seddon — 1992
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Illustrates many key principles which need to be understood when improving the performance of organisations.

In print

Bookshop.orgAmazonBook OutletWorld of BooksScholastic

Ebook

KoboAmazon

Audiobook

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Library

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