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Digital Reference Service in the New Millennium
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Digital Reference Service in the New Millennium Planning, Management, and Evaluation

John Collins, R. David Lankes, Director and Associate Dean R David Lankes, Ed., Abby S. Kasowitz — 2000
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A guide to the theoretical aspects of defining digital reference services in the new millennium, and the evolving service and technical aspects of developing, managing, and evaluating them.

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