The Librarian's Guide to Homelessness An Empathy-driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone

"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --