The Managed Heart Commercialization of Human Feeling

Praise for the first edition: "Profoundly original…terribly important."—Studs Terkel "The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."—Gail Sheehy, New York Times Book Review "Perceptive study of 'emotional labor'—jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who…often end up unsure of what they really feel."—New York Times Books of the Year, 1983 "A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."—San Jose Mercury News