R. Pieters, Marcel Zeelenberg, W. J. M. I. Verbeke

When Salespeople Lose Face

Differential Coping Responses to Customer-versus Manager-evoked Shame

When Salespeople Lose Face Differential Coping Responses to Customer-versus Manager-evoked Shame

R. Pieters, Marcel Zeelenberg, W. J. M. I. Verbeke — 1999

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