Philip Kotler

Iwan Setiawan

Hermawan Kartajaya

Marketing has changed forever—this is what comes next Marketing 4.0: Moving from Traditional to Digital is the much-needed handbook for next-generation marketing. Written by the world's leading marketing authorities, this book helps you navigate the increasingly connected world and changing consumer landscape to reach more customers, more effectively. Today's customers have less time and attention to devote to your brand—and they are surrounded by alternatives every step of the way. You need to stand up, get their attention, and deliver the message they want to hear. This book examines the marketplace's shifting power dynamics, the paradoxes wrought by connectivity, and the increasing sub-culture splintering that will shape tomorrow's consumer; this foundation shows why Marketing 4.0 is becoming imperative for productivity, and this book shows you how to apply it to your brand today. Marketing 4.0 takes advantage of the shifting consumer mood to reach more customers and engage them more fully than ever before. Exploit the changes that are tripping up traditional approaches, and make them an integral part of your methodology. This book gives you the world-class insight you need to make it happen. Discover the new rules of marketing Stand out and create WOW moments Build a loyal and vocal customer base Learn who will shape the future of customer choice Every few years brings a "new" marketing movement, but experienced marketers know that this time its different; it's not just the rules that have changed, it's the customers themselves. Marketing 4.0 provides a solid framework based on a real-world vision of the consumer as they are today, and as they will be tomorrow. Marketing 4.0 gives you the edge you need to reach them more effectively than ever before.

Moving from Traditional to Digital

Marketing 4.0

Understand the next level of marketing The new model for marketing-Marketing 3.0-treats customers not as mere consumers but as the complex, multi-dimensional human beings that they are. Customers, in turn, are choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism. In Marketing 3.0, world-leading marketing guru Philip Kotler explains why the future of marketing lies in creating products, services, and company cultures that inspire, include, and reflect the values of target customers. Explains the future of marketing, along with why most marketers are stuck in the past Examines companies that are ahead of the curve, such as S. C. Johnson Kotler is one of the most highly recognized marketing gurus, famous for his "4 P's of Marketing" In an age of highly aware customers, companies must demonstrate their relevance to customers at the level of basic values. Marketing 3.0 is the unmatched guide to getting out front of this new tide sweeping through the nature of marketing.

From Products to Customers to the Human Spirit

Marketing 3.0

Gelenekselden Dijitale Gecis

Pazarlama 4.0

Las nuevas tecnologías, las redes sociales y el marketing digital en general están revolucionando la forma de llegar a nuestros clientes. El cliente de hoy tiene unos hábitos diferentes al de hace unos años: está hiperinformado, hiperconectado, ama las empresas honestas y éticas, no compra sin antes comparar, confía en las experiencias de otros consumidores y es infiel a las marcas. Por eso, ahora más que nunca, es necesario reorientar nuestras prácticas de marketing para ganar el apoyo y confianza del cliente. Si conseguimos superar sus expectativas no solo nos comprará, sino que nos recomendará. Para ello es necesario ofrecer experiencias transparentes y coherentes, y cubrir cada aspecto del producto que este demande: marcas más humanas, mayor compromiso, ofertas mejores y más personalizadas. Es el marketing 4.0. Para lograr ese compromiso del cliente y su recomendación, los autores de Marketing 4.0 nos proponen combinar lo mejor de ambos mundos, el marketing tradicional y el marketing digital. Nos indican cómo poner en marcha estrategias 360º complementándolas con inteligencia artificial para mejorar la productividad del marketing, o el big data para adaptarnos mejor a las necesidades del cliente.

Transforma tu estrategia para atraer al consumidor digital

Marketing 4.0 (Versión México)

Hooi Den Huan

Jacky Mussry

An eye-opening discussion of the future of marketing, from four of the leading minds in the field In Entrepreneurial Marketing: Beyond Professional Marketing, a renowned team of marketing leaders, including the “Father of Modern Marketing,” Professor Philip Kotler, delivers a groundbreaking and incisive redefinition of entrepreneurial marketing. In the book, some of the marketing sector’s brightest minds explore the increasingly essential initiative to build new capabilities beyond the mainstream marketing approach that also consider the effect of digital connectivity on consumers and companies everywhere. This book also discusses what marketers need to do to break the stagnation of normative marketing approaches that are often no longer effective in dealing with dynamic business environments. The authors introduce a fresh entrepreneurial marketing approach, converging dichotomies into a coherent form. The book also includes: A post-entrepreneurial-marketing view of the commercial landscape which puts the operational aspect at the center of the action, converging marketing and finance, and adopting technology for humanity Discussions of the strategies and techniques that will drive the actions of the marketing departments to create value with values that will lead the company to success through the year 2030 Explorations of the paradox between the development of core competencies and collaboration with various parties, including competitors The latest publication from some of the foremost minds in marketing—and in business, generally—Entrepreneurial Marketing: Beyond Professional Marketing is a must-read combination of unique insight, concrete advice, and implementable strategies that introduce a new mindset for every professional marketer, entrepreneur, and business leaders worldwide.

Beyond Professionalism to Creativity, Leadership, and Sustainability

Entrepreneurial Marketing

Ubud, a city-village in the middle of Bali, exerts an intense attraction: many people who were only planning to visit briefly end up coming back again and again, and some of them eventually move here to live. Ubud has a certain enchantment that makes people fall in love with it.This charm is examined extensively in the book Ubud: The Spirit of Bali. Various aspects of life in Ubud are described, both broadly and in depth: its history, arts and culture, religious life, and business management. The book also examines several aspects which demonstrate that Ubud engages simultaneously in spritual marketing, eco-marketing, and social marketing.Many attractive photographs complete the book, bringing Ubud even closer to us. The book provides not only knowledge but also inspiration for anyone who wants to learn from the success of Ubud, which has proven so sustainable over so many centuries.

Ubud - The Spirit Of Bali

Hermawan Kartajaya on marketing

"Ini merupakan peringatan yang lazim untuk para calon pembeli produk atau jasa apa pun. Pembeli semestinya memastikan bahwa produk yang bakal dibeli memang dalam kondisi bagus sehingga mereka tidak menyesal kemudian.Tapi hal ini tidak berlaku di dunia bursa saham. Sulit bagi calon pembeli mengetahui cara meneliti saham-saham yang ditawarkan di pasar modal. Selain kurang paham membaca laporan keuangan, mereka juga tidak tahu cara memahami fundamental bisnis emiten.Buku ini berisi ulasan singkat 100 perusahaan terpilih yang lahir dari keprihatinan tersebut di atas, sekaligus merupakan upaya menawarkan konsep pemasaran strategis sebagai alat tambahan untuk memahami emiten di pasar modal.Topik pembahasan buku ini adalah positioning masing-masing emiten yang masuk dalam daftar Kompas 100, yang disusun oleh Bursa Efek Indonesia sejak Februari 2009. Dari tulisan-tulisan ini, para calon investor individu akan sangat dibantu untuk melihat bagaimana fundamental sebuah perusahaan, positioning-nya, performanya, dsb. Bagi perusahaan yang masuk dalam Kompas 100, buku ini merupakan alat yang sangat baik untuk memikat para calon investor. Emiten akan sangat terbantu untuk mempromosikan perusahaannya secara halus dan elegan."

KOMPAS 100 Coporate Marketing Cases

"Teknoloji dünyası bugün o kadar hızlı ilerliyor ki, her bir değişim bir sonrakini daha da hızlandırıyor. Böyle bir ortamda ileriye doğru giderken pazarlama uzmanlarının yollarını bulmalarına yardımcı olacak bir temele ve referans noktasına sahip olmaları son derece önemlidir. Bu yönde yeni bir bilimsel temel atan Pazarlama 4.0 kitabı, dijital ve mobil geleceği icat etmeye ve anlamaya çalışan herkes için bir başlangıç noktası ve paha biçilmez bir kaynak olacaktır." -Howard Tullman, CEO, Chicagoland Entrepreneurial Center/1871 "İnternet ve IT, pazarlamayı kökünden değiştiriyor. Bu kitap yeni dönemde pazarlama konusunda çok önemli bilgiler veriyor." -Hermann Simon, Kurucu ve Başkan, Simon-Kucher&Partners "Kotler ve arkadaşları bugünün dijital, interaktif pazarı ile pazarlamanın yeni rolünü çok güzel bir şekilde sentezlemişler." -Don Schultz, (Aktif Emekli) Bütünsel Pazarlama İletişimi Profesörü, Medill Gazetecilik, Medya, Bütünsel Pazarlama İletişimi Fakültesi, Northwestern Üniversitesi "Bugün pazarlama alanında geçekleşmekte olan devasa değişimleri belgeleme konusunda hiç kimse pazarlamanın babası Philip Kotler'den daha nitelikli değildir. Pazarlamanın geleceği dijitaldir ve bu kitap da rehberiniz." -Al Ries, Positioning: The Battle for Your Mind yazarı Philip Kotler, Northwestern Üniversitesi İş Yönetimi Akademisinde Profesör unvanıyla görev yapmaktadır. Modern Pazarlamanın Babası olarak kabul edilir. Wall Street Journal tarafından iş dünyasının en etkili altı düşünürü arasında gösterilmiştir. Kitapları yaklaşık 25 dile çevrilmiştir ve düzenli olarak uluslararası çevrelerde konuşmalar yapmaktadır. Hermawan Kartajaya MarkPlus Inc. danışmanlık şirketinin kurucusu ve İcra Kurulu başkanıdır. İngiltere merkezli Chartered Institute of Marketing adlı eğitim amaçlı mesleki birliğe göre "Pazarlamanın Geleceğini Şekillendirmiş Olan 50 Guru"dan biridir. Iwan Setiawan MarkPlus'ta (www.markplusinc.com) COO olarak görev yapmakta ve orada şirketlerin pazarlama stratejilerinin tasarımlarına yardımcı olmaktadır. Ayrıca sık sık yazarlık ve konuşmacılık yapan Iwan, Marketeers sitesinin (www.marketeers.com) baş editörüdür. Sektörünüzde daha yatay, kapsayıcı ve sosyal bir iş ortamına dönüşümün göstergesi olan trendler nelerdir? Pazardaki bu dönüşümlere ayak uydurmak için planlarınız nelerdir? Sektörünüzde bağlantılı müşterilerin çelişkili doğasını gösteren durumların bazıları nelerdir? Şirketiniz, gençlerin erken benimseyici ve trend belirleyiciler olarak oynadığı rollerden yararlanarak daha büyük bir fikir payı nasıl elde edebilir? Şirketiniz, kadınların evdeki etkisinden yararlanarak pazar payını nasıl büyütebilir? Şirketiniz, daha büyük bir gönül payı elde etmek için netandaşları nasıl saptayabilir ve onlardan nasıl yararlanabilir? Markanız dijital dünyada insandan insana bir dokunuşa dayalı güçlü bir farklılaşmayı nasıl geliştirebilir? Şirketiniz ortak yaratımı benimseyip döviz kuru benzeri fiyatlandırmadan yararlanarak ve topluluğu harekete geçirip sohbetleri teşvik ederek geleneksel dört P'den dijital dört C'ye nasıl geçiş yapabilir? İşbirliğine dayalı müşteri ilişkilerini benimsemek için müşteri hizmetleri stratejinizde yapılması gereken temel değişiklikler nelerdir?

Gelenekselden Dijitale Geçiş

Marc Vandercammen

Outil parfait pour les spécialistes du marketing traditionnel et numérique, ainsi que pour les étudiants et les professeurs de marketing et de commerce, ce livre redynamise le domaine du marketing grâce à des recommandations pratiques et des idées uniques. Dans Marketing 5.0, Philip Kotler, présente une nouvelle approche du marketing moderne : le "marketing technologique", et explique comment les spécialistes du marketing peuvent utiliser la technologie pour répondre aux besoins des clients. À une époque où les spécialistes du marketing sont confrontés à la transformation numérique des entreprises et à l'évolution du comportement des clients, ce livre leur montre comment utiliser les technologies du futur pour anticiper les comportements du consommateur d'aujourd'hui et de demain. Suivant le modèle présenté dans sa série à succès "Marketing X.0", Philip Kotler couvre les sujets cruciaux nécessaires pour comprendre le marketing moderne, notamment : -L’intelligence artificielle au service du marketing automatisé -Le marketing agile -La nouvelle segmentation marketing (Segment of One) -Le marketing contextuel -La reconnaissance faciale et la technologie vocale -La nouvelle expérience client (New CX) -Le marketing de contenu et le storytelling -La prestation de services « n’importe où, n’importe quand » -Le marketing piloté par le Big Data -La gestion de la relation client -L’utilisation des technologies émergentes en marketing -Le militantisme d’entreprise

La technologie au service du consommateur

Marketing 5.0

Phillip Kotler

“É hora de as empresas liberarem plenamente a força das tecnologias avançadas em suas estratégias, táticas e operações de marketing. A tecnologia deve ser alavancada para o bem da humanidade.” – Philip Kotler Considerado pelo The Wall Street Journal um dos 10 pensadores mais influentes da área de negócios, Philip Kotler é autor de mais de 50 obras traduzidas para mais de 25 idiomas. "O que mais me impressiona neste livro é a forma como ele integra o poder das tecnologias modernas e os novos valores da humanidade. Ele ajuda os profissionais de marketing do futuro a entender essa integração e a transformá-la em ações efetivas e sustentáveis." – Hermann Simon, fundador e presidente honorário da Simon-Kucher & Partners Com sua habilidade de tornar os grandes temas do marketing claros para o grande público, Philip Kotler mostra neste livro como as novas tecnologias podem criar valor, atender às necessidades dos clientes e fazer a diferença no mundo. Atento às transformações sociais e tecnológicas da última década, ele explica como integrar a evolução digital às drásticas mudanças de comportamento dos consumidores, tratando de temas como o futuro da experiência do cliente, inteligência artificial para automação de marketing e ativismo corporativo. Enfocando as consequências do desequilíbrio na distribuição da riqueza, do abismo entre as gerações e do fosso digital entre diferentes grupos, este livro nos ajuda a entender as imensas oportunidades, bem como os riscos, para as organizações e o mundo. Em um estilo conciso e direto, Kotler oferece recomendações práticas, exemplos de empresas de diversos segmentos e percepções excepcionais sobre os desafios tecnológicos e, sobretudo, humanos que as empresas devem encarar.

Tecnologia para a humanidade

technologie next tech

Technologie für die Menschheit

S. David Young

Marketing guru Philip Kotler shows entrepreneurs how to markettheir companies to investors How can businesses do a better job of attracting capital? Theanswer: "Marketing!" Marketing expert Philip Kotler teams up with arenowned marketing consultant and an INSEAD professor for thispractical, marketing-based approach to raising capital frominvestors. Based on the premise that entrepreneurs and businessowners often don't understand what investors want and how they maketheir decisions, Attracting Investors offers a larger view of thefactors involved, and guides both startup and veteran firms ineffectively raising capital. Philip Kotler (Glencoe, IL) is the S.C. Johnson & SonDistinguished Professor of International Marketing at NorthwesternUniversity's Kellogg School of Management, and the author of 35books. Hermawan Katajaya (Jakarta, Indonesia) runs MarkPlus, thelargest marketing consulting firm in Indonesia, and is coauthorwith Kotler of several books, including Repositioning Asia andRethinking Marketing. S. David Young (Fontainebleu, France) is aProfessor of Accounting and Control at INSEAD in Fountainebleu,France.

A Marketing Approach to Finding Funds for Your Business

Attracting Investors

Rediscover the fundamentals of marketing from the best in the business In Marketing 5.0, the celebrated promoter of the “Four P’s of Marketing,” Philip Kotler, explains how marketers can use technology to address customers’ needs and make a difference in the world. In a new age when marketers are struggling with the digital transformation of business and the changing behavior of customers, this book provides marketers with a way to integrate technological and business model evolution with the dramatic shifts in consumer behavior that have happened in the last decade. Following the pattern presented in his bestselling Marketing X.0 series, Philip Kotler covers the crucial topics necessary to understand modern marketing, including: · Artificial Intelligence for marketing automation · Agile marketing · “Segments of one” marketing · Contextual technology · Facial recognition and voice tech for marketing · The future of Customer Experience (CX) · Transmedia storytelling · The “Whatever-Whenever-Wherever” service delivery · “Everything-As-A-Service” business model · Internet of Things and blockchain for marketing · Virtual and augmented reality marketing · Corporate activism Perfect for traditional and digital marketers, as well as students and teachers of marketing and business, Marketing 5.0 reinvigorates the field of marketing with actionable recommendations and unique insights.

Technology for Humanity

Targeting, secara sederhana, adalah proses menentukan pasar yang tepat bagi produk Anda. Tidak hanya itu, targeting merupakan strategi mengalokasikan sumber daya perusahaan secara efektif, yang harus dilakukan untuk mempermudah proses penyesuaiannya ke dalam segmen-segmen pasar yang telah Anda pilih. Contoh targeting yang sukses adalah Sampoerna A Mild. Pada mulanya, rokok “nanggung” yang bukan tradisi Nusantara itu disambut sunyi. Tapi, Sampoerna tahu, jumlah pengisap rokok yang mulai sadar kesehatan terus bertambah. Sehingga, A Mild, yang mengaku sebagai rokok berkadar nikotin dan tar rendah, membidik mereka secara elegan dan konsisten. Alhasil, A Mild menjadi raja baru yang mengundang banyak cemburu. Demikian pula Extra Joss, yang jitu memilih Chrisjon sebagai bintang iklan. Lima kali mempertahankan gelar juara tinju WBA, citra jagoannya sangat pas bagi target yang disasarnya: orang-orang yang mendamba ketangguhan dan kemenangan. Dengan ketajaman inteligensia dan kekuatan data lapangan, Hermawan Kartajaya, Asia's leading marketing strategist, mengupas secara lugas bagaimana cara membaca dan membidik sasaran bagi produk yang hendak Anda tawarkan. Sebuah bacaan wajib bagi para pelaku bisnis mana pun. [Mizan, Pustaka, Referensi, Bisnis, Indonesia]

Hermawan Kartajaya on Targeting

"Buku ini menjadi buku ketiga dari Trilogi New Wave Marketing setelah "New Wave Marketing: The World is Still Round, The Market is Already Flat" (2008) dan "CONNECT!: Surfing New Wave Marketing" (2010). Buku ini menjabarkan fenomena yang kudu dipahami oleh para marketer di saat lanskap persaingan bisnis benar-benar sudah horisontal. Tidak cukup sekadar memahami apa yang menjadi keinginan dan kebutuhan customer seperti di era vertikal. Tidak juga sekadar memahami ekspektasi dan persepsi seperti di era transisi. Marketer dituntut bisa menangkap apa yang menjadi kegelisahan (anxiety) sekaligus impian (desire) customer-nya. Untuk menangkap apa yang menjadi kegelisahan dan impian customer tidak semudah membalik telapak tangan. Kegelisahan dan impian ini sulit ditangkap karena customer sering tidak mau bicara, bahkan mengaku tidak tahu. Tidak mau bicara karena menganggapnya sensitif. Maklum customer want to look good! Mereka tidak mau kelihatan bodoh. Siapakah New Wave customer ini? Customer di era internetisasi ini tak lain adalah tiga komunitas yang menjadi subkultur yang menggerakkan dunia sekarang, yakni Youth, Women, dan Netizen. Ketiganya merupakan New Wave ready customer. Nah, buku ini memaparkan fenomena kecemasan dan impian dari ketiga komunitas tersebut. Ingin eksis di pasar? Selamilah anxiety dan desire dari Youth, Women, dan Netizen!"

Anxieties / Desires

Marketing guru Philip Kotler shows entrepreneurs how to market their companies to investors How can businesses do a better job of attracting capital? The answer: "Marketing!" Marketing expert Philip Kotler teams up with a renowned marketing consultant and an INSEAD professor for this practical, marketing-based approach to raising capital from investors. Based on the premise that entrepreneurs and business owners often don't understand what investors want and how they make their decisions, Attracting Investors offers a larger view of the factors involved, and guides both startup and veteran firms in effectively raising capital. Philip Kotler (Glencoe, IL) is the S.C. Johnson & Son Distinguished Professor of International Marketing at Northwestern University's Kellogg School of Management, and the author of 35 books. Hermawan Katajaya (Jakarta, Indonesia) runs MarkPlus, the largest marketing consulting firm in Indonesia, and is coauthor with Kotler of several books, including Repositioning Asia and Rethinking Marketing. S. David Young (Fontainebleu, France) is a Professor of Accounting and Control at INSEAD in Fountainebleu, France.

Hermawan Kartajaya

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