Mark Goulston

Offers listening tools and techniques to make employees, bosses, and clients more willing to agree with proposals.

Discover the Secret to Getting Through to Absolutely Anyone

Just Listen

Philip Goldberg

An authoritative guide shares practical advice designed to help readers overcome self-defeating behaviors--including procrastination, obsession, self-pity, rebellion, and guilt--to effectively cope with the challenges and difficulties of life. Reissue.

Overcoming Self-Defeating Behavior

Get Out of Your Own Way

As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean into the crazy-to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally.

How to Deal with the Irrational and Impossible People in Your Life

Talking to Crazy

John B. Ullmen

The authors argue against the aggressive selling of ideas and instead emphasize listening, genuine engagement and commitment to a lasting business relationship in order to get someone to come around to one's way of thinking.

Persuade Without Pushing and Gain Without Giving in

Real Influence

Steve Chandler

100 Ways to Kick-Start Your Life Goals

This Book Will Motivate You

Ментальные ловушки на работе

A practical guide to help workers and managers deal with the self-sabotage that stands in the way of career advancement and satisfaction. Self-defeating behavior is the most common reason that people put their jobs, careers, and reputations in jeopardy. Whether it's as simple as a breach of etiquette or a fear of learning new things, expecting too much from employers or failure to delegate, these behaviors lead to frustration, confusion, guilt, defensiveness, and self-doubt that will seriously hurt or even derail a career, no matter how intelligent or qualified a person might be. Get Out of Your Own Way at Workcovers forty of the most common self-defeating behaviors, explains why we sabotage ourselves, and offers proven steps to transform behavior from self-defeating to life-enhancing. Illustrated with anecdotes and "useable insights" drawn from Dr. Goulston's more than twenty years in clinical and organization settings, Get Out of Your Own Way at Workshows anyone how to stop being their own worst enemy.

Conquer Self-defeating Behavior on the Job

Get Out of Your Own Way at Work--and Help Others Do the Same

This straightforward guide explains how Chemistry, Respect, Enjoyment, Acceptance, Trust, and Empathy are the pillars that support a strong, successful relationship-and how couples can repair those pillars, protect them against the long-term wear and tear of stress, boredom, and bickering, and build a lasting, satisfying love.

How to Fall in Love Again--and Stay There

The 6 Secrets of a Lasting Relationship

Shares practical recommendations for employees and managers on how to overcome self-sabotaging behaviors that can compromise career advancement and satisfaction, in a guide that addresses forty self-defeating actions including fear of change, failure to delegate, and expecting too much. Reprint. 25,000 first printing.

As Dr. Mark Goulston tells his patients who suffer from post-traumatic stress disorder (PTSD), "The fact that you’re still afraid doesn’t mean you’re in any danger. It just takes the will and the way for your heart and soul to accept what the logical part of your mind already knows." In Post-Traumatic Stress Disorder For Dummies, Dr. Goulston helps you find the will and shows you the way. A traumatic event can turn your world upside down, but there is a path out of PTSD. This reassuring guide presents the latest on effective treatments that help you combat fear, stop stress in its tracks, and bring joy back into your life. You'll learn how to: Identify PTSD symptoms and get a diagnosis Understand PTSD and the nature of trauma Develop a PTSD treatment plan Choose the ideal therapist for you Decide whether cognitive behavior therapy is right for you Weight the pros and cons of PTSD medications Cope with flashbacks, nightmares, and disruptive thoughts Maximize your healing Manage your recovery, both during and after treatment Help a partner, child or other loved one triumph over PTSD Know when you're getting better Get your life back on track Whether you're a trauma survivor with PTSD or the caregiver of a PTSD sufferer, Post-Traumatic Stress Disorder For Dummies, gives you the tools you need to win the battle against this disabling condition.

Post-Traumatic Stress Disorder For Dummies

Dr. John Ullmen

Authentic influence is about more than creating a strong initial connection--it’s about sustaining professional relationships long after an agreement has been reached. Based on their commitment to listening, genuine engagement, and the pursuit of win-win outcomes, authors Mark Goulston and John Ullmen share a new method that business leaders can use to examine priorities, learn about the needs of key players, earn others’ attention, motivate others to hear more, and add value with question and actions. When others sense they are being pushed--their guard goes up. In business interactions, even if the person you are pitching to does comply with your requests, lingering resentment may undermine the relationship forever. So why do most books on influence still portray it as something you do to someone else to get your way? That out-of-date approach invites resistance and cynicism from those who recognize the techniques. Manipulative tactics fail to produce the mutual trust that sustains successful relationships. They simply won't work in our sophisticated, post-selling world. Complete with examples of the steps in action and insights from real-world “power influencers,” Real Influence is a one-of-a-kind guide that showcases how being straight with everyone means winning for all. www.getrealinfluence.com

Persuade Without Pushing and Gain Without Giving In

“[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.

Mark Goulston

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