Paul R. Niven

Ben Lamorte

Everything you need to implement Objectives and Key Results (OKRs) effectively Objectives and Key Results is the first full-fledged reference guide on Objectives and Key Results, a critical thinking framework designed to help organizations create value through focus, alignment, and better communication. Written by two leading OKRs consultants and researchers, this book provides a one-stop resource for organizations looking to quantify qualitative goals and ensure each team focuses their efforts to make measureable progress on their most important goals. You’ll learn how OKRs came to be and how leading companies use them every day to help teams and employees stretch their thinking about what’s possible, build their goal-setting muscles and achieve results that reflect their full potential. From the basic framework to a detailed dissection of best practices, this informative guide walks you through real-world implementations to help you get the most out of OKRs. OKRs help employees work together, focus effort, and drive the organization forward. Key results are used to define what it means to achieve broad, qualitative goals, and imperatives like “do it better” are transformed into clear, measureable markers. From the framework’s inception in the 1980s to its popularity in today’s hyper-competitive environment, OKRs make work more engaging and feature frequent feedback cycles that enable workers to see the progress they make at work each and every day. This book shows you everything you need to know to implement OKRs effectively. Understand the basics of OKRs and their day-to-day use Learn how to gain the executive support critical to a successful implementation Maintain an effective program with key assessment tips Tailor the OKRs framework to your organization’s needs Objectives and Key Results is your key resource for designing, planning, implementing, and maintaining your OKRs program for sustainable company-wide success.

Driving Focus, Alignment, and Engagement with OKRs

Objectives and Key Results

Your one-stop guide to implement Objectives and Key Results (OKRs) effectively In business, OKRs—that’s short for Objectives and Key Results—are the gold standard for communicating and delivering on what you want to accomplish and how you’ll get there. OKRs For Dummies provides you with step-by-step guidance for following in the footsteps of some of the world’s leading organizations. Drive focus on what matters most, align and engage teams, and generally maximize the benefits OKRs have to offer, thanks to this easy-to-use guide. You’ll learn how to roll out an OKR system that closes the gap between strategy and execution, and helps people at every level organize their daily decisions around shared and important goals. It’s time to get strategic with OKRs. Understand the OKR methodology and determine the benefits for your organization Learn how to craft sound OKRs for every level and department of your business Discover best practices and common pitfalls to ensure success when applying OKRs Focus on the three aspects of the OKRs process: Adoption, Engagement, and Alignment Business owners, team leaders, C-suite executives, and coaches will love this friendly how-to manual for joining the OKR movement.

OKRs For Dummies

The complete guide to analyzing and maximizing a company's balancedscorecard Presenting the next step for balanced scorecard implementation,Balanced Scorecard Diagnostics provides a step-by-step methodologyfor analyzing the effectiveness of a company's balanced scorecardand the tools to reevaluate balanced scorecard measures to drivemaximum performance. CEOs, CFOs, CIOs, vice presidents, departmentmanagers, and business consultants will find all the essentialtools for analyzing a balanced scorecard methodology to determineif it's running at maximum performance and for seamlesslyimplementing changes into the scorecard. Paul R. Niven (San Marcos, CA) is President of the Senalosa Group,a consulting firm exclusively dedicated to helping businesses getbest-in-class performance. He is the author of two successfulbooks, Balanced Scorecard Step-by-Step (0-471-07872-7) and BalancedScorecard Step-by-Step for Government and Nonprofit Agencies(0-471-42328-9), both from Wiley.

Maintaining Maximum Performance

Balanced Scorecard Diagnostics

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

Step-by-Step for Government and Nonprofit Agencies

Balanced Scorecard

The complete guide to analyzing and maximizing a company's balanced scorecard Presenting the next step for balanced scorecard implementation, Balanced Scorecard Diagnostics provides a step-by-step methodology for analyzing the effectiveness of a company's balanced scorecard and the tools to reevaluate balanced scorecard measures to drive maximum performance. CEOs, CFOs, CIOs, vice presidents, department managers, and business consultants will find all the essential tools for analyzing a balanced scorecard methodology to determine if it's running at maximum performance and for seamlessly implementing changes into the scorecard. Paul R. Niven (San Marcos, CA) is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses get best-in-class performance. He is the author of two successful books, Balanced Scorecard Step-by-Step (0-471-07872-7) and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (0-471-42328-9), both from Wiley.

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition "As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization." —Vik Torpunuri, President and CEO, e2e Analytix "In Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals." —Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National Markets "Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!" —Barton Johnson, President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist

Maximizing Performance and Maintaining Results

Balanced Scorecard Step-by-Step

The Balanced Scorecard is the leading methodology for implementingperformance management systems and improving efficiency. Focusingdirectly on the public and not-for-profit sectors, this book helpsthese organizations overcome the unique challenges they face whenimplementing a Balanced Scorecard. Guides government and nonprofit organizations through theimplementation of a performance management system using theBalanced Scorecard. Authors bring a wealth of implementation knowledge andexperience to this book, leading to hands-on, practical guidanceand tips to that ensure success. Identifies and tackles head-on the serious obstacles unique tothe world of government and nonprofits in implementing the balancedscorecard methodology. Includes action plans to walk the reader through specificimplementation challenges.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, Balanced Scorecard Step by Step provides detailed advice and proven solutions.

"Das Buch bietet eine exzellente Ergänzung zu den beiden Büchern von Kaplan und Norton. Es werden die Details und Prozesse erklärt, welche Projektmanager beachten sollten, wenn sie die Mess- und Managementsysteme für die Balanced Scorecard in ihre Organisation einführen." Aus dem Vorwort von Robert S. Kaplan Balanced Scorecard ist das effektivste und verbreitetste Managementsystem, um auf der Basis von Finanzkennzahlen strategische Entscheidungen zu treffen. Dieses bewährte Kennzahlen-System ermöglicht die Messung der Performance und die Steuerung des Unternehmens. Sehr praxisorientiert und topaktuell wird von Paul Niven diese ausgereifte Methode präsentiert. Der Autor zeigt Schritt für Schritt, wie Balanced Scorecard eingeführt und in das bestehende Managementsystem implementiert wird: Wie erfasse ich ideelle Werte, wie intellektuelles Kapital oder Kundenbeziehungen? Wie verbinde ich aktuelle Finanzzahlen mit zukünftigem Wachstumspotenzial? Und wie nutze ich Balanced Scorecard, um die Unternehmensorganisation neu auszurichten? Einen Schwerpunkt des Buches bildet das Updating, das heißt die kontinuierliche Aktualisierung und Verbesserung der Balanced Scorecard. Da sich Unternehmen und Märkte dynamisch entwickeln, ist diese niemals abgeschlossen. Ständig müssen die Kennzahlen überprüft, die Ziele neu definiert beziehungsweise die Strategie angepasst werden. Das Buch zeigt auch, wie diese Prozesse zur bestmöglichen Nutzung von Balanced Scorecard automatisiert werden können.

Arbeitsbuch

Roadmaps and Revelations: Finding the Road to Business Success on Route 101 A Business Fable Rory Newman's company is going through big changes—the kind no one likes—having been bought by a global competitor that is now shaking things up. His new boss's first order of business is to demand that Rory come up with a new process for strategic planning to guide the company as it struggles to reinvent itself in the marketplace. Up until now, the company's "strategic plans" were made up of visions in the former CEO's mind. Now, Rory's got five short days to develop, formalize, and deliver a winning strategic planning process. Rory planned to use a leisurely drive down the 101, en route to his wife's family reunion, to gather his thoughts, but things change when he halfheartedly agrees to pick up his wife's second cousin Sydney Wise from the airport. To his astonishment, Sydney turns out to be—instead of another maddening relative—a strategic planning guru, entrepreneur—and Rory's rescuer. Discover, along with Rory and Sydney, what strategic planning is really about, why it is important, and how to develop a simple yet powerful strategy your company can use to set it on the course to success. Through Rory's experience, you will find out why strategic planning is not something left to the "higher ups," but something in which everyone in an organization needs to be invested. An engrossing business fable on strategic planning that works, Roadmaps and Revelations reveals how to: Start with a consistent definition of strategy—everyone has to be on the same page if the process is going to work Examine your organization's core purpose and mission: the hub of the strategy wheel Define a strategy that is simple, straightforward, and easy for employees to act on Create a strategic plan that is organic and dynamic, not a clinical ooze of facts and figures Develop a strategy that fits with your corporate culture Communicate your plan as the story of your company's success in which every employee takes center stage Roadmaps and Revelations: Finding the Road to Business Success on Route 101 uses an entertaining storyline to walk you through the daunting process of creating a successful strategy. Sprinkled with practical examples and workable solutions for business executives, managers, and consultants, this motivating fable will put you on track toward creating a strategy for sustainable success.

Finding the Road to Business Success on Route 101

Roadmaps and Revelations

The best plan is useless without effective execution The future of business has become so unpredictable that your five-year plan may be irrelevant next week. To succeed in the modern market, you must constantly assess your progress and adapt on the fly. Agility, flexibility, continual learning, and adaptation are the new rules of business success. A differentiating strategy is crucial, but it will only lead to competitive advantage if you execute it flawlessly. You'll succeed only if you have the right insight for strategic planning and the agility to execute your plan. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution provides the latest theory and practice from strategic planning, change management, and strategy execution to ensure your business is flexible, future ready, and primed for exceptional execution. Author Paul R. Niven guides you through the new principles of The Balanced Scorecard and shows you how to apply them to your planning and strategy execution endeavors. Read case studies that illustrate the theory and practice of strategic agility and execution Learn how to create the objectives, measures, targets, and strategic initiatives that can make your plan a reality Use the latest change management techniques to boost strategy execution success Gain the knowledge and tools you need to face your challenges head-on Motivate your employees to change behaviors toward plan accommodation Making a plan isn't enough. You must actually take steps to implement your plan, and this requires excellent leadership skills. Change can be hard, and your organization may be resistant. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution provides everything you need to make things happen.

Paul R. Niven

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