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Valarie A. Zeithaml

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Books

Driving Customer Equity
Driving Customer Equity
Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon
Delivering Quality Service
Delivering Quality Service
Valarie A. Zeithaml
Delivering Quality Service
Delivering Quality Service
Leonard L. Berry, Valarie A. Zeithaml, A. Parasuraman

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