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Delivering Quality Service
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Delivering Quality Service Balancing Customer Perceptions and Expectations

Leonard L. Berry, Valarie A. Zeithaml, A. Parasuraman — 1990
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Describes the five attributes of quality service and explains how to identify customer expectations

In print

Bookshop.orgAmazonBook OutletWorld of BooksScholastic

Ebook

KoboAmazon

Audiobook

Libro.fmAudiobooks.com

Library

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