Name: The Customer Rules
ISBN: 9780770435608

Lee Cockerell

A former executive vice president of Walt Disney World shares thirty-nine indispensable rules for delivering exceptional customer service that will retain customers for any kind of business.

The 39 Essential Rules for Delivering Sensational Service

The Customer Rules

Carissa 

The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.

The Customer Rules The 39 Essential Rules for Delivering Sensational Service

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