Jörg Becker

Martin Kugeler

Michael Rosemann

Ein Leitfaden zur prozessorientierten Organisationsgestaltung

Prozessmanagement

Martin Betts

With a focus on action, this book offers inspiration and pragmatic guidelines to higher education leaders and organisations that want to meet the demands of the changing landscape of knowledge, experience, and learning. Offering a practical toolkit and methodology, this book describes the fast-changing higher education sector as a new learning economy. It explains how this new economy evolved and three major problems that make the current higher education model unfit for purpose. Through six case studies from other contexts, the book presents key lessons for the higher education sector and six strategic principles for growth in this changing environment. The book includes a strategic planning methodology which guides the reader on how to make an assessment of their own institution and identify a strategy for how adaptation and change can realistically be achieved. This book is a must-read for all higher education professionals looking to drive their institution towards an innovative and sustainable future.

Thriving Beyond Higher Education

The New Learning Economy

Jan Mendling

Jan vom Brocke

This book is a sequel and extension to the book “Business Process Management Cases", published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes. This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The Billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive. Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment. Martin Petry, Hilti CIO This is the first book to present the BPM Billboard – A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective. Gero Decker, Signavio CEO

Digital Transformation - Strategy, Processes and Execution

Business Process Management Cases Vol. 2

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Strategic Alignment, Governance, People and Culture

Handbook on Business Process Management 2

Michael Konrad

Wohnung und Hilfen zur Alltagsbewältigung unabhängig voneinander zu gewähren, ist seit der Einführung des Bundesteilhabegesetzes selbstverständlich. Das Handbuch führt in die neuen Rahmenbedingungen des Betreuten Wohnens ein. Die Vorstellung der dazugehörigen fachlichen Instrumente und Methoden der Alltagsbegleitung und der Wohnversorgung ist praxisnah und regt zur Nachahmung an. Nach der Lektüre weiß man, welche Assistenzleistungen soziale Teilhabe ermöglichen und wie sie aussehen sollen – auch aus der Perspektive der Nutzenden. Außerdem gibt es Kapitel zu Vor- und Nachteilen bestimmter Wohnformen, zur Hilfeplanung und zur Mitarbeiterqualifikation. Damit gelingt mobile Unterstützung bei der Lebensführung von psychisch erkrankten Menschen.

Mobile Unterstützung bei der Lebensführung

Selbstbestimmtes Wohnen

Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

A Guide for the Design of Business Processes

Process Management

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Introduction, Methods, and Information Systems

Handbook on Business Process Management 1

Prozessmanagement ist ein Leitfaden zur Gestaltung prozessorientierter Unternehmen. Der vorgestellte Ansatz zur Einführung, Umsetzung und kontinuierlichen Wahrnehmung des Prozessmanagements ist konsequent praxisorientiert. Die notwendigen Aktivitäten werden dabei zugleich hinsichtlich des State-of-the-Art in den Bereichen Organisationslehre und Informationsmanagement kritisch reflektiert. Das Buch folgt den einzelnen Phasen eines Vorgehensmodells, das sich in der Praxis bereits mehrfach bewährt hat. Der Projektablauf wird anhand einer durchgehenden Fallstudie, dem Prozessmanagementprojekt eines modernen Dienstleistungsunternehmens, beschrieben. Checklisten fassen die abgeleiteten Handlungsempfehlungen für jede Projektphase zusammen. Zusätzlich werden weitere Anwendungsgebiete der Prozessmodellierung, wie das Supply Chain Management, das Customer Relationship Management, die Simulation, die ERP-Einführung und das Workflowmanagement diskutiert. Verschiedene aktuelle Fallstudien zeigen die vielfältigen Anwendungsmöglichkeiten der aufgezeigten Konzepte des Prozessmanagements. Die vierte Auflage wurde um aktuelle Literaturquellen erweitert. Darüber hinaus werden bei der Beschreibung von Modellierungskonventionen und -techniken in der Neuauflage zusätzlich konfigurative Aspekte beleuchtet.

Michael Rosemann

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