Robert Craven

Discover the business fundamentals that every growing agency needs to address. Free from business nonsense and to the point, this book offers you tools, tips and techniques to answer the basic questions: Where are you now? Where are you going? How are you going to get there? Based on working with successful marketing and digital agencies, Grow Your Digital Agency gets to the heart of what it takes to create a sustainable and profitable digital agency. You will come away knowing how to: Create a profitable, deliverable strategy for the agency Identify and win better clients Lead the team you work with Run the business you've always wanted to run If you are ready to take your agency to the next level, you need this book!

Grow Your Digital Agency

Peter Levitan

Lee Goff

Jason Swenk

Kelly Campbell

Jonathan Leafe

Karl Sakas

Rachel Jacobs

Rob Da Costa

Rachel Gertz

Chris Bantock

Clodagh S. Higgins

Jody Sutter

Chris Simmance

Christian Banach

Tim Kilroy

Marcel Petitpas

Adzooma

Vendasta

InvisiblePPC

Nikole Mackenzie

ActiveDEMAND

Alejandra Tobón

Duda

This book is the culmination of years of agency growth experience from some of the brightest minds in the industry. In it, you will find actionable advice on topics that matter to you, the Agency Owner, the most. We put this book together because, at Agency Growth Events, our mission is to organize must-attend events for digital agencies to network with like-minded agencies & explore partnerships, engage with cutting- edge marketing technology vendors and learn from community-generated content. We know that achieving sustainable agency growth can be challenging, but it is achievable with the right information and tools.

Everything you need to know to grow your agency faster

The Agency Growth Book

A highly practical guide to help anyone run, market and grow their service business more effectively, Grow Your Service Firm is written with twenty years' experience of helping others make their businesses successful and reveals how to present the benefits of your business to improve your leads, sales and profits.

Grow Your Service Firm

Alexander Artikis

Nihan Kesim Cicekli

Babak Sadighi

Kostas Stathis

This book is dedicated to Marek Sergot, Professor in Computational Logic at Imperial College London, on the occasion of his 60th birthday. Professor Sergot’s scientific contributions range over many different fields. He has developed a series of novel ideas and formal methods bridging areas including artificial intelligence, computational logic, philosophical logic, legal theory, artificial intelligence and law, multi-agent systems and bioinformatics. By combining his background in logic and computing with his interest in the law, deontic logic, action, and related areas, and applying to all his capacity to understand the subtleties of social interaction and normative reasoning, Professor Sergot has opened up new directions of research, and has been a reference, an inspiration, and a model for many researchers in the fields to which he has contributed. The Festschrift includes several reminiscences and introductory essays describing Professor Sergot's achievements, followed by a series of articles on logic programming, temporal reasoning and action languages, artificial intelligence and law, deontic logic and norm-governed systems, and logical approaches to policies.

Essays in Honor of Marek J. Sergot on the Occasion of His 60th Birthday

Logic Programs, Norms and Action

The days of poor service are supposedly over. The publication of Robert Craven's manual on customer relations and expectations aims to reveal that poor service is still an issue which the author addresses in a candid and openly comprehensive manner.

How to Exceed Their Expectations

Customer is King

Updated eBook edition What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. Practical and packed full of easy-to-understand advice, you'll find: * checklists and worksheets * case studies of real businesses * frequently asked questions

Customer Is King: How to Exceed Their Expectations

From award-winning Irish author Robert Craven comes his crime / thriller A KIND OF DROWNING The man standing at the funeral in bubble-gum pink hair is P.J. Crowe. His career as a detective is in tatters - he's facing dismissal, vilified by the press and his wife's about to leave. Lying low in a small seaside town he spots a 'Help Wanted' ad in the kitchen of a local café. It offers him an escape from the public and his spiralling mental health - and it's where Thea Farrell worked - until she was found dead at sea. And herein lies the problem: Thea was an Olympic medallist, silver for swimming and Crowe's burned-out synapses are starting to join the dots - it wasn't his case, but his cop's senses tell him that Thea wasn't the drowning kind.And the suspect may well be in the congregation.

A Kind of Drowning

Robert Craven

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