Improve Your People Skills

People skills are the key to success, yet they all depend on one fundamental insight: nobody knows for sure what you are thinking or feeling - they can respond only to your behaviour. Getting the best from others, therefore, means monitoring and modifying how you behave. This key principle should boost your effectiveness in the boardroom. From acting assertively and asking questions to brainstorming, coaching and fostering diversity, this text seeks to offer the tools for readers to transform their relationships with colleagues and get what they want at work. It now includes a diagnostic People Skills quiz to focus readers' thinking on the best places to start.