James S. O'Rourke, Sabrina M. Morales, Nora R. Somerville
JetBlue
Balancing Passenger Privacy and Airline Security

JetBlue Balancing Passenger Privacy and Airline Security

In the aftermath of the 9/11 attacks, security on the nations commercial airlines becomes a significant issue for the government, carriers, and passengers who fly each day. In response to a request from a U.S. Defense Department contractor, JetBlue turns over detailed information about passengers traveling on the discount carrier, including travel dates, destinations, home addresses and credit card numbers. After initially denying the charge, JetBlue officials later defend their actions. Privacy advocates, homeland security officials, and other commercial airlines wait for public reaction to JetBlues actions and statements.
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