Getting Change Right How Leaders Transform Organizations from the Inside Out

Presents a model of leadership communication that moves from to-down dictums to the collaborative construction of shared understanding. Serves as a practitioner's guide to implementing change, presenting a critical shift from the old mind-set of coming up with a good idea and then pushing it through with mandates to one of engagement-- the need to connect to people, to listen as much as to share ideas, and to involve as many key people as possible in the realization of their goals.