Tony Hsieh

Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness --and then delivers on it. Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

A Path to Profits, Passion, and Purpose

Delivering Happiness

Die zehn wichtigsten Gründe, dieses Buch zu lesen 10. Sie wollen erfahren, welchen Weg wir bei Zappos gegangen sind, um in weniger als zehn Jahren einen jährlichen Umsatz von über einer Milliarde Dollar zu erzielen. 9. Sie wollen erfahren, welcher Weg mich zu Zappos geführt hat und welche Lektionen ich auf meiner Reise gelernt habe. 8. Sie wollen aus den vielen Fehlern lernen, die wir im Laufe der Jahre bei Zappos gemacht haben, damit Ihr Unternehmen einige davon vermeiden kann. 7. Sie wollen wissen, wie man im Geschäft und im Leben den richtigen Mix aus Profit, Leidenschaft und Sinn erzielt. 6. Sie wollen eine dauerhafte und stabile Organisation und Marke aufbauen. 5. Sie wollen eine stärkere Firmenkultur schaffen, die Ihre Mitarbeiter glücklicher macht, ihre Motivation steigert und im Endeffekt zu mehr Produktivität führt. 4. Sie wollen für eine bessere Customer Experience sorgen, die Ihre Kunden glücklicher macht, die Kundentreue steigert und im Endeffekt zu mehr Gewinn führt. 3. Sie möchten etwas ganz Besonderes aufbauen. 2. Sie sind auf der Suche nach Inspiration und Glück in Ihrer Arbeit und in Ihrem Leben. 1. Ihnen ist das Brennholz für Ihren Kamin ausgegangen. Dieses Buch kann wunderbar als Anzünder benutzt werden. Zum Autor Tony Hsieh verkaufte im Alter von 24 Jahren das von ihm mitgegründete Unternehmen LinkExchange für 265 Millionen USD an Microsoft. Danach beriet er den Online-Händler Zappos, dessen CEO er bald wurde und noch heute ist. Das Unternehmen, welches unter anderem vom Fortune Magazine zur „Best Company to Work For“ gewählt wurde, wurde später mit einem Jahresumsatz von mehr als einer Milliarde USD an Amazon verkauft.

Wie konsequente Kunden- und Mitarbeiterorientierung einzigartige Unternehmen schaffen

Piet Terheyden

The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.

Yuval Shoshan

Maria

A friend recommended this book to me, and I dived right into it right away mainly for the author's life similarities to mine: Quincy Grille, immigrants. I was sad to found out that he passed away in a tragic accident late last year. I'm 12 years late to this book so a lot of the book's focus on customer happiness and culture sounded for granted to me but when I contextualize it to pre-2009, it was groundbreaking. No one liked customer service back then.

I was really impressed with Tony Hsieh's entrepreneurial spirit since his childhood. I LOLed at his descriptions at being a rave boy. I read a lot of articles that said he treated his friends with rare grand generosity. He truly lived to his values of delivering happiness. His storytelling of how he quit Oracle after 6 months to do a start-up (not knowing what yet) was inspiring in its conviction to me.

I think the book could have been improved in some structural things (I got really tired of listening his copy-and-paste emails and a random narrator coming in after the 5th one), and I don't think I learned anything new here but it was cool to get inside the head and thoughts of someone who made a big difference in an industry.

There's a lot of speculation about why and how he passed. We don't know for sure anything, but I think Tony's drive and visions really shine through in this book.

Keven Wang

Erwin Lemuel Oliva

alali moe

This book inspired me so much so that I haven't gone to work a single day since I finished it. That, I would say, was happiness delivered. 

(work in this context refers to my corporate, somewhat enslaving, government job)

Daniel Cleveland

The beginnings of Tony Hsieh was not that intriguing for me but the background of Zappos was very informative. Well worth a read for anyone in the customer service market.

ANDREW BRYK

Not just a story of how Zappos was built but also focuses on how to create a successful company culture, which is in fact the biggest reason Hsieh claims Zappos succeeded

Howard Lo

I don't know how many lessons there really are in this book. It's a good autobiography though.

Ilia Markov

I thoroughly enjoyed "Delivering Happiness" and would recommend it to anyone interested in entrepreneurship, the weird world of the tech industry, or in building a better culture at work.

However, the story, that really struck me, was a personal one:

Tony sold his first company “Link Exchange” to Microsoft in 1998; his share of the deal was in the region of $40m. One of the conditions was that he would stay with Microsoft for extra twelve months in order to be eligible for the full sum. If he left before that, he stood to lose 20% of it (about $8m in this case).

And by “staying” it meant that he wouldn’t have had to do much more than show up to the office and just give the impression he was being productive. Not a terrible arrangement, right? Well, not according to Tony...

Read the whole review here.

Delivering Happiness A Path to Profits, Passion, and Purpose

Reviews

Highlights