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Uncommon Service
How to Win by Putting Customers at the Core of Your Business
Frances Frei,
Anne Morriss
—
2012
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
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Coleen Bachi
@cbachi27
4 stars
Aug 31, 2022
Joshua Line
@fictionjunky
3 stars
Sep 30, 2021
Mathew Patterson
@mrpatto
5 stars
Sep 15, 2021