Beyond Reason Using Emotions as You Negotiate
Co-authored by the writer of Getting to Yes and a Harvard psychologist, a guide to understanding how emotions can be used as a tool during a negotiating process explains how readers can interact more productively by getting in touch with feelings and by setting a positive tone. Reprint. 75,000 first printing.
Reviews
Bettina Muzzio@beettina
Roberto Mateu@rmateu