Douglas Stone

Sheila Heen

Drawing on 10 years of working with businesses, nonprofits, governments and families, the authors of Difficult Conversations, combining the latest insights from neuroscience and psychology with practical advice, teach readers how to turn feedback into productive listening and learning.

The Science and Art of Receiving Feedback Well (even when it is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood)

Thanks for the Feedback

ahmed

Feedback is one of biggest topics between humans, most important and destructive sometimes.
This book is about receiving feedback.
The book starts with classifying feedback into different categories and going throw the process of understanding how feedback works, how we receive it, how we should receive each category and how we think about it.
The book is a bit hard to read, some parts can be smaller and more to the point.

Julien Sobczak

A life-changing skill.

When too many people focus on how to give feedback, this book chooses the inverse approach by focusing on how to receive feedback, and I profoundly think this makes a HUGE difference. As outlined by the authors, the control is always in the receiver's hands. If you don't know how to receive feedback, what's the point in training managers to give feedback?

I have read the authors' previous book Difficult Conversations recently. Books are complementary with obvious overlap as giving and receiving feedback are two sides of the same coin. If you must read one book, I would opt for Thanks for the Feedback. It's one of my favorite self-help books. It can really change you, at work, and at home. Everyone must read this book.

Rest assured, you can still ignore feedback after the reading. But only if your emotions aren't hiding an opportunity for growth.

Dana Kraft

This book has quite a bit if useful tools and frameworks to make feedback conversations more valuable whether you are the giver or the receiver of the feedback. Underneath most of the book's lessons is the overarching requirement to swallow your pride because we can all find ways to be more effective in dealing with other people. At some level all of the stories, examples and tools had this at their core, so I found it hard to read the book straight through. It almost felt repetitive toward the end. I see this as more of a reference book that includes a lengthy set of ways to deal with specific situations, assuming you can find the one that fits your specific need.

Daryl Houston

It took me 6 months to get through this one, not because it's at all bad but because I'm generally just sort of resistant to this sort of nonfiction. So much of it seems like common sense, so I feel like I'm wasting my time reading it, though it was neat to see some of my own evolution at receiving feedback recorded pretty faithfully in the book. In the end, there is a fair bit of pretty practical advice, and it's a useful book, though I think I would have preferred an abridged version. The many scenarios the authors share are useful for illustrating the points they illustrate, but if you already kind of get the point from the simple statement of it, the scenarios feel a little like fluff. Actually I think this sort of book is probably very well suited to hypertext, with a rough outline, more detail on each section, and links to scenarios for further reading. I dog-eared a fair bit of stuff at about the midpoint and then a bunch more in the last fifth or so of the book.

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are. Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace. 'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive 'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and Take Douglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.

Thanks for the Feedback The Science and Art of Receiving Feedback Well (even when it is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood)

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